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Delivery Information:

Most orders will be dispatched within 24 hrs for next day delivery*

Orders placed before 12pm will be dispatched same day, orders after this will be dispatched the following day*

*subject to stock availability

In the event an item is out of stock we will contact you immediately to inform you of expected lead time and if necessary, offer an alternative or amend your order.

We charge a fixed price of £13.99 for delivery, ensuring you always know what you are paying.

Orders over £150 value (exc vat) will be delivered free of charge.

Delivery terms above are based on std UK courier terms, as such highlands and islands may be exempt from next day delivery.

Deliveries will not normally occur on weekends and or public holidays.

For urgent deliveries it is recommended that you contact us for separate confirmation.

For deliveries outside of the UK please contact us directly with your order so that a custom delivery quotation can be prepared based on consignment weight and end location.


Returns Information:


Damage in transit
In the case of products damaged in transit, please note this on the delivery note and inform us immediately so that we may provide replacement product and in turn pursue the carrier for reparations.
Where goods have been accepted and signed for as in good condition, we will be unable to validate and therefore accept any damage in transit claims.

Incorrect items

In all other cases, for example where incorrect products have been identified, returns must be notified to us within 7 days of receipt.
Where incorrect products are being returned, these must be unused, untarnished and include all original packaging.  All unused product accepted for return will be subject to a 25% re-stocking fee.

Faulty items

Where an item has ben identified as faulty, we must receive the faulty item where an assessment will be made as to its correct usage and therefore its suitability for warranty claim.
This warranty does not cover glued joints as this warranty lies exclusively with the product installer.

 

Please contact us on contact@industrialpipefittings.co.uk with returns in the subject line, stating original order reference and the lines to be returned where we will provide you with a returns number and the relevant information to proceed.
With the exception of where we have supplied an item incorrectly, the purchaser will be responsible for the cost of return postage.
We are unable to accept return of pipe lengths, this is due to the machined condition nature of this product meaning that it is unsuitable for re-sale once cut, packaged and transited.